WHAT TYPES OF PRODUCTS DO YOU REFILL?

We carry hundreds of items for refill. For local orders, you can click on the Local Orders tab to view our Refill Menu with a full variety of products we carry in the store. Common items we refill are dish soap, laundry soap, hand soap, shampoos & conditioners, castile soap, cleaners, even toothpaste and underarm deodorant is refillable at our store! As much as possible, we curate environmentally friendly products, many of them local and concentrated to reduce the carbon footprint of shipping products across the country. NOTE: we do not carry food products. 

How do we refill our bottles?

You may bring in a bottle from home to be refilled. Bottles must be clean on the outside before our staff will handle them. Bring your bottles to the front desk. We will weight the containers before we put product inside them. There, you can also let us know which products you would like to refill. Price is based on the weight inside the product. We price based on 100g. However, you can purchase as little or as much as you would like. 

What if I forgot my bottles at home?

We always have options at the store if you forget your jar. We always have jars/containers for sale, OR, we keep free, sanitized upcycled containers on hand too. We also take in donations of free containers. Which ever option you choose, we try our best to be responsible for what we put out into the world.  

HOW DO I RETURN MY BOTTLE DEPOSIT OR DROP OFF UPCYCLED CONTAINERS?

We have a bucket to return used containers in. Kindly put them in there for us, we will swap out your bottle if you are once again refilling, or we will return your money back if you do not need another refill.

Returned bottles will get re-sanitized and reused in the future.

How and when can we return our jar deposits?

We encourage our customers to return and swap these bottle deposits as soon as they can. Please run it through the dishwasher or hand wash it first before returning. There is a bucket for used containers beside our counter for returned bottle deposits.

Why refill?

Skip all the plastic that ends up in landfills or recycling plants here. Also, generally you save between 10-15% on most items when you refill. Packaging costs!

WHAT WILL HAPPEN TO DEPOSITS AFTER COVID?

We do not want to purchase any more than we have to either. We will, and do use our bottle deposits for delivery, so they will get used, and reused. We properly re-sanitize them after drop off.

DO YOU ACCEPT USED CONTAINERS FOR UPCYCLING?

Yes we do. Feel free to donate glass or plastic containers. We do ask that: you have cleaned them on the outside and inside. We also do not take bottles one drinks out of, and we also do not accept large containers as we only have so much room in the shop.

We especially love wide mouth jars and yogurt containers! Easy for dried goods and for customers to use a spatula to get every part of the liquid out of the bottle at home. If you intend to donate a large amount of containers, please email or call us first to see if we have the space for them

WHERE DO YOU GET YOUR PRODUCTS?

Over 50% of our refillable products are local. Many of the suppliers we carry take back the containers they give to use and reuse/refill them too. Another 15% is Canadian made product at the rest from elsewhere.

CAN I TRY YOUR PRODUCTS OR IS THERE A SET AMOUNT?

We have lots of testers in the store. Also, the best thing about refilling is that you can buy as little or as much as you want. Just try a smaller amount the first before you commit to filling up a whole container if you are unsure.

WHAT IS YOUR RETURN POLICY?

Unopened regularly stocked product within 15 days of purchase can be returned. No returns on refillable items. Before you leave the store test out the products first, or buy a little amount the first time to make sure you like the product.